Freemie products come with a limited warranty. If something is wrong we want to help. Please visit our Customer Support Page and fill out the Contact Form (bottom right corner) so we can assist you.
Freemie Pumps are guaranteed against defects in materials and workmanship for a period of one year of normal use from date of purchase. Normal use is defined as three 20-minute pump sessions per day for one year.
Freemie Collection Cups are guaranteed against defects in materials and workmanship for a period of 60 days from date of purchase.
Warranty can only be claimed in country of purchase, and does not cover misuse, abuse, accidents, alteration, or excessive wear and tear.
To make a warranty claim please include the following on your claim submission:
- Your Name
- Address
- Proof of Purchase (invoice, receipt, packing slip)
- Description of problem
- Lot Number (found on outside bottom of pump/cup box)
- Pump Serial Number (found on back of pump, if applicable)
- Picture or video of damaged item (if applicable)
A Freemie Agent will typically respond in 24 to 48 hours to resolve any issue.