Freemie
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Knowledge base
FAQs
General FAQs
6
Why am I missing 28mm flanges?
Will insurance cover a Freemie Pump?
Can I buy the pump only?
What if you don't have my size?
Is it returnable?
View all 6
Cup FAQs
10
What are Standard Cups?
What are SlimFit Cups?
What parts need replacing?
Why is boiling necessary?
What pumps work with SlimFit Cups?
View all 10
Sizing FAQs
4
What breast flange size do I need?
What sizes are available?
Will Freemie work for larger breasts?
Why is bra fit important?
Wearable Pump FAQs
6
About Rose Pumps
About Liberty Pumps
About Independence Pumps
Liberty II v. Independence II Pumps?
Liberty v. Liberty II Pumps?
View all 6
Troubleshooting
Standard Cups
12
How do I assemble my Standard Cups?
How do I connect my Standard Cups to my pump?
How do I clean my Standard Cups?
How do I fix leaking Standard Cups?
Why do I have poor cup suction?
View all 12
SlimFit Cups
10
How do I assemble my SlimFit Cups?
How do I connect my SlimFit Cups to my pump?
How do I clean my SlimFit Cups?
How do I fix leaking SlimFit Cups?
Why do I have low output with the Slimfit Cups?
View all 10
Wearable Pump Systems
6
Why does my pump have no suction?
Why won't my pump charge?
Why is there milk in my pump?
How do I remove the pump clip for the Independence II and Liberty II?
How many sessions can my Freemie Pump do?
View all 6
Warranty Information
2
How do I get a warranty replacement?
What is your warranty policy?
Orders, Shipping, Returns, and Refunds
Order Information
6
How do I change or cancel my order?
What if I ordered the wrong parts?
Do you accept HSA/FSA?
Can I purchase with 2 different cards?
Can I exchange or swap an item?
View all 6
Shipping Information
3
How do I track my order?
How do I buy Freemie internationally?
Do you ship to APO/FPO or US Territories?
Return and Refund Information
2
What is the return policy?
What is the refund policy?
Retired Products
Original Cup FAQs
3
What are Freemie Original System Cups?
Original Cups Pump Tubing Connection Diagrams
List of compatible pumps for Freemie Original System Cups
Original Cup Troubleshooting
4
Original Cups - Leaking Cups
Original Cups - Low or No Suction
Original Cups - Milk in Tubing
Original Cups - Missing or Damaged Parts